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Chewy Return Policy: How To Return A Chewy Order in 2023




Chewy Return Policy

Shopping for pet supplies online has never been easier, thanks to the rise of Chewy. Since its launch in 2011, Chewy has swiftly emerged as the go-to destination for pet owners, offering a vast selection of products and exceptional customer service.

One key factor that sets Chewy apart from the competition is its unparalleled return policy, which provides peace of mind to customers when making their purchases.

In this comprehensive guide, we will delve into the details of the Chewy Return Policy and walk you through the simple process of returning a Chewy order in 2022.

Understanding Chewy’s Return Policy

Chewy prides itself on providing exceptional customer service, and its return policy is designed to reflect that commitment. When it comes to returning a Chewy order, here are a few key points to keep in mind:

Timeframe: Chewy offers a generous 365-day return window for most items. Yes, you read that right! You have a whole year to decide if a product meets your needs and, if not, return it.

Condition of the Item: To be eligible for a return, the item must be in its original condition, unopened, and unused. Chewy understands that pets can be picky, so they want to ensure that any returned products can be restocked and resold to another customer.

Refunds: If your return meets the necessary criteria, Chewy will issue a refund to your original payment method. It’s important to note that certain items, such as prescription medications or personalized products, may not be eligible for a refund due to their nature.

Return Shipping: Chewy makes the return process as convenient as possible. They provide prepaid return labels for most orders, allowing you to ship the item back without incurring any additional costs.

How To Initiate a Return

Returning a Chewy order is a straightforward process. Here’s a step-by-step guide to help you get started:

Gather Your Order Information: Locate your Chewy order number, which you can find in the confirmation email or on the packing slip included with your shipment. You’ll need this number to initiate the return.

Contact Chewy’s Customer Service: Reach out to Chewy’s friendly customer service team either by phone or through their online chat option. Provide them with your order number and explain the reason for the return. They will guide you through the process and generate a prepaid return label, if applicable.

Package the Item: Securely package the item you wish to return in its original packaging, if possible. Make sure to include any accessories, manuals, or promotional items that came with the product.

Attach the Return Label: If Chewy has provided you with a prepaid return label, affix it to the package. Double-check that the label is securely attached to avoid any issues during shipping.

Ship the Package: Take the package to your nearest shipping carrier and send it back to Chewy. It’s recommended to retain the tracking information provided by the carrier for your reference.

Frequently Asked Questions (FAQs)

Q1: Can I return prescription medications or personalized products?

Unfortunately, prescription medications and personalized products are generally not eligible for return due to their unique nature.

However, if there is an issue with the quality or accuracy of the prescription medication, please contact Chewy’s customer service for assistance.

Q2: What if I don't have the original packaging for the item I want to return?

While it’s ideal to have the original packaging, Chewy understands that it may not always be possible. In such cases, use suitable packaging to ensure the item is protected during transit.

Q4: Can I exchange a product instead of returning it for a refund?

Chewy’s return policy primarily focuses on issuing refunds rather than facilitating exchanges. However, you can contact Chewy’s customer service to discuss the possibility of exchanging a product, and they will assist you accordingly

Q5: Are there any items that cannot be returned?

While Chewy has a flexible return policy, certain items may not be eligible for return due to health and safety regulations. This includes open food, perishable items, and hygiene products.


Returning a Chewy order is a straightforward and hassle-free process. Thanks to Chewy’s customer-centric return policy, you have ample time to decide if a product meets your expectations, and their prepaid return labels make shipping the item back a breeze.

Remember to always check the condition requirements and eligibility of the product you wish to return to ensure a smooth return experience.

To learn about the return policy of Revolve, another popular online retailer known for its exceptional customer service and hassle-free returns.

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